Terms & Conditions of Service

Bizy Websites (trading as Bizy.cy), a trading name of LCS Healthcare (Cyprus) Ltd — registered in the Republic of Cyprus, HE 493926. Paphos, Cyprus · contact@bizy.cy Effective and last updated: 4 August 2026

These Terms & Conditions ("Terms") govern the website design, build, hosting, maintenance, search-engine optimisation, chatbot and related services (the "Services") provided by Bizy Websites, trading as Bizy.cy, a trading name of LCS Healthcare (Cyprus) Ltd ("Bizy", "we", "us" or "our"), to the business client identified in the applicable Order ("Client", "you" or "your"). These Terms apply to every quotation, Order and engagement unless expressly varied in a document signed by an authorised representative of Bizy.

1. Definitions and interpretation

1.1. “Business Day” means a day other than a Saturday, Sunday or public holiday in the Republic of Cyprus.

1.2. “Client Materials” means all text, photographs, images, logos, video, audio, trade marks, business information, databases, reviews, menus, prices, instructions and other material supplied, selected, approved or commissioned by the Client.

1.3. “Deliverables” means the specific website pages, configuration, copy, graphics or other outputs expressly identified in the Order.

1.4. “Order” means the quotation, proposal, service schedule or other written order document electronically signed by both parties.

1.5. “Own-Domain Site” means a website supplied under a package using a domain registered in the Client’s name.

1.6. “Starter Site” means a website supplied on a Bizy-owned subdomain, including a subdomain of bizy.cy, and hosted within Bizy’s platform and hosting arrangements.

1.7. References to writing include email and electronic signature. Headings do not affect interpretation. “Including” means including without limitation. If the Order conflicts with these Terms, the Order prevails only to the extent that it expressly identifies the provision being varied.

2. Business-customer eligibility

2.1. The Services are offered only to legal persons, organisations, partnerships, companies, professionals and sole traders acting wholly or mainly for purposes connected with their trade, business, craft or profession in the Republic of Cyprus.

2.2. The person signing the Order warrants that: (a) the Client is acting as a business and not as a consumer; (b) the Client carries on, or is establishing, a genuine trade, business, craft or profession in the Republic of Cyprus; and (c) that person has authority to bind the Client.

2.3. Bizy may request evidence of business status, identity, authority, registration, licensing or address and may refuse or terminate an engagement if satisfactory evidence is not provided.

2.4. No consumer cancellation or cooling-off right applies. If, despite the Client’s warranty, a mandatory consumer right is found to apply, nothing in these Terms excludes that right, but the Client remains responsible for any loss caused by its inaccurate warranty.

3. Quotations, Orders and contract formation

3.1. Website prices and “from” prices are indicative only. A binding scope and price are stated in the Order.

3.2. An enquiry, request for quotation or submission of information does not oblige Bizy to accept work.

3.3. A contract is formed only when: (a) the Order has been electronically signed by the Client and Bizy; and (b) Bizy has received cleared payment of the first invoice or other amount specified in the Order. Bizy is not required to start work before both conditions are met.

3.4. The contract comprises, in descending order of precedence: any signed variation; the Order; any service schedule or data-processing agreement expressly incorporated; and these Terms. It constitutes the entire agreement.

3.5. The Client must check all details before signing. Bizy will retain an electronic copy of the signed contract and may provide a copy on request.

4. Scope and package structure

4.1. The exact scope, number of pages, features, integrations, revision rounds, annual services and Deliverables are limited to those expressly stated in the Order.

4.2. Anything not expressly included is excluded and may be quoted as additional work, including additional pages, copywriting, photography, complex integrations, e-commerce functions, accessibility audits, legal review, translation, custom coding, migration and remedial work.

4.3. Starter Site. A Starter Site is hosted within Bizy’s platform on a Bizy-controlled subdomain. The Client receives a limited, non-exclusive, non-transferable and revocable licence to use the Starter Site during the paid subscription term. The Client does not acquire any right in the bizy.cy domain, the subdomain, Bizy’s platform, hosting environment, templates, reusable code, systems or technical architecture.

4.4. Own-Domain Site. For an Own-Domain Site, the domain is registered in the Client’s name and the Client is the registrant. Unless the Order expressly provides otherwise, Bizy hosts and administers the website and retains ownership of its platform, hosting environment, reusable code, systems, tools and technical architecture. The Client’s rights in bespoke Deliverables are governed by clause 10.

4.5. Annual hosting and platform access, maintenance, care plans, local SEO, chatbot services and other recurring Services are separate continuing services and do not become permanently paid-up merely because a build fee has been paid.

5. Fees, invoices and tax

5.1. Fees, deposits, recurring charges, third-party costs and payment stages are set out in the Order. Unless stated otherwise, build fees are payable in full before work begins and all payments must be made by bank transfer in cleared funds.

5.2. Recurring invoices and renewals are payable within 14 days of invoice. Bizy may require payment in advance at any time where there has been late payment or increased credit risk.

5.3. All prices are exclusive of VAT and other applicable taxes. VAT will be charged if and when legally required. The Client is responsible for taxes, duties and charges arising from its own business or third-party accounts.

5.4. The Client may not withhold, set off, counterclaim or deduct any amount unless required by law or agreed by Bizy in writing.

5.5. For overdue sums, Bizy may charge interest and reasonable debt-recovery costs to the maximum extent permitted for commercial transactions under applicable Cyprus law, together with reasonable administration, legal and collection expenses.

5.6. Bizy may suspend work, hosting, access, support, publication, transfer or release of Deliverables while any amount is overdue. A reasonable reinstatement or restart charge may apply.

5.7. Payments are non-refundable except to the extent expressly stated in clause 17 or required by law.

6. Renewals and price changes

6.1. Starter Site and Own-Domain hosting packages are supplied for the initial term stated in the Order and renew for successive annual terms unless cancelled in accordance with these Terms. Monthly add-ons renew monthly.

6.2. Bizy may change renewal or recurring prices by giving at least 30 days’ written notice. The Client may cancel the affected recurring Service before the new price takes effect. Continued use after the effective date constitutes acceptance.

6.3. Promotional, introductory or historic prices do not create a right to the same price on renewal.

7. Client cooperation, approvals and delay

7.1. The Client must provide complete, accurate and timely instructions, content, access credentials, approvals, decisions and contact details and must nominate one authorised decision-maker.

7.2. The Client must provide consolidated feedback. Conflicting, piecemeal or late instructions may be treated as a variation.

7.3. Any timetable is an estimate and is extended by Client delay, change requests, third-party delay, illness, technical events or matters outside Bizy’s reasonable control.

7.4. If the Client does not provide required information or feedback for 14 days, Bizy may pause the project. Resumption is subject to availability, a revised timetable and a restart charge.

7.5. If inactivity continues for 60 days, Bizy may treat the project as abandoned, terminate it, retain sums paid, invoice work completed and costs incurred, archive or delete working files after reasonable notice, and require any resumed work to be separately quoted.

8. Client Materials, legality and consents

8.1. The Client retains ownership of Client Materials, subject to the licence in clause 8.2.

8.2. The Client grants Bizy and its service providers a worldwide, royalty-free, non-exclusive licence for the contract term to host, copy, adapt, edit, reproduce, display, transmit and otherwise use Client Materials as necessary to provide, support and promote the Services and as permitted by clause 21.

8.3. The Client warrants that all Client Materials and instructions: (a) are accurate, current, lawful and not misleading; (b) are owned by the Client or used with all necessary licences, permissions and releases; (c) do not infringe copyright, trade marks, database rights, privacy, publicity, confidentiality or other rights; (d) are not defamatory, obscene, discriminatory, malicious or unlawful; and (e) comply with advertising, competition, consumer, employment and sector-specific rules applicable to the Client.

8.4. For every identifiable person depicted or referred to, the Client warrants that it has obtained a valid permission, model release or other lawful authority sufficient for publication on a public website and for the uses contemplated by the Order.

8.5. Bizy may reject, remove, disable or require amendment of any content or functionality that it reasonably considers unlawful, infringing, unsafe, misleading, offensive, technically harmful, contrary to third-party terms or likely to expose Bizy to legal, regulatory, reputational or security risk.

8.6. The Client is solely responsible for business descriptions, qualifications, licences, claims, prices, availability, menus, offers, opening hours, terms of sale and all information published in connection with its business. Publication or assistance by Bizy is not verification or endorsement.

9. Restricted and regulated activities

9.1. Bizy does not knowingly provide Services for healthcare, legal, financial, gambling, adult, pharmaceutical, weapons, political, high-risk, unlawful or other regulated activities unless Bizy expressly agrees in writing after due diligence.

9.2. The Client must disclose any regulated or licensed activity before signing. Bizy may refuse, suspend or terminate where the Client’s activity, content, licensing or intended use falls outside Bizy’s risk appetite or could breach law or third-party terms.

9.3. The Client remains solely responsible for obtaining and maintaining every business, professional, advertising, planning, trading, data-protection and regulatory approval required for its activities and website.

10. Intellectual property and licences

10.1. Client Materials remain the Client’s property or that of the relevant third-party owner.

10.2. Bizy retains all rights in its pre-existing and independently developed materials, templates, layouts, concepts, methods, prompts, know-how, systems, code libraries, scripts, utilities, hosting configuration and reusable components (“Bizy Materials”).

10.3. Third-party software, fonts, plugins, stock assets, AI services and integrations remain subject to their own licences and terms. Bizy cannot transfer more rights than the relevant licensor grants.

10.4. Subject to full payment, Bizy assigns to the Client copyright in final bespoke text and visual content created specifically and exclusively for an Own-Domain Site, excluding Bizy Materials, third-party materials, generic concepts and AI-generated elements in which ownership may not legally subsist or may be restricted.

10.5. Where assignment is unavailable or inappropriate, Bizy grants the Client a perpetual, non-exclusive licence to use the paid-for final Deliverables for the Client’s own business website, subject to third-party terms.

10.6. For a Starter Site, the Client receives only the term-limited licence described in clause 4.3. The Client may copy or export its own Client Materials and ordinary page text, but Bizy is not required to supply platform code, templates, server configuration or a deployable copy.

10.7. No intellectual-property transfer or licence becomes effective until all amounts due under the relevant engagement have been paid in cleared funds.

10.8. The Client may not resell, sublicense, reverse engineer, scrape, reproduce or use Bizy Materials to create or commission a competing platform or template service.

11. Domains

11.1. Where Bizy purchases or administers an Own-Domain Site domain, the domain will be registered in the Client’s name, with Bizy or its nominee as administrative or technical contact where appropriate.

11.2. The Client is responsible for registration information, eligibility, renewal fees, notices, trade mark clearance and timely payment. Domain availability is not guaranteed until registration is completed.

11.3. Bizy may permit a domain to expire, suspend related Services or decline renewal where the Client has not paid the relevant invoice in time. Bizy has no liability for expiry, suspension, loss, redemption cost, third-party acquisition, business interruption or search-ranking effects caused by non-payment, inaccurate Client details or circumstances outside Bizy’s reasonable control.

11.4. Premium domains, domain disputes, recovery proceedings and redemption fees are excluded unless separately agreed and paid.

11.5. Bizy will provide a transfer code or reasonable administrative cooperation for a paid-up domain on termination, subject to payment of all sums and the handover charge in clause 18.

12. Hosting, platform and availability

12.1. Bizy will use reasonable efforts to keep hosted websites available but does not guarantee uninterrupted, error-free or continuously secure operation and provides no service-level commitment unless expressly stated in the Order.

12.2. Bizy may carry out scheduled or emergency maintenance, modify infrastructure, change hosting providers, update software, apply security controls or temporarily restrict access where reasonably necessary.

12.3. To the fullest extent permitted by law, Bizy is not responsible for outages, latency, degradation or loss caused by hosting providers, DNS, domain registries, internet or telecommunications failures, cyberattacks, distributed denial-of-service attacks, third-party APIs, software updates, platform policy changes, power failure, force majeure, the Client or another third party.

12.4. Bizy may replace a third-party service or technical component with a reasonably equivalent alternative where availability, price, security, compatibility or provider terms change.

12.5. The Client must not use the hosting environment to transmit malware, send unsolicited communications, overload systems, probe security, infringe rights or conduct unlawful activity.

13. Backups, restoration and business continuity

13.1. Bizy may retain hosting files and may use backup or versioning arrangements, but does not warrant that any backup exists, is complete, current, uncorrupted or capable of restoration.

13.2. The Client must retain independent copies of all Client Materials, business records, legal notices and data required for its business. Bizy is not an archive or records-retention service.

13.3. Following a failure or disaster, Bizy will use reasonable efforts to restore the website where technically practicable. Restoration, reconstruction and recovery are chargeable unless the failure resulted solely from Bizy’s proven breach and is covered by the limited defect obligation in clause 16.

13.4. Bizy is not liable for loss of data that the Client could reasonably have avoided by retaining its own copy.

14. Security and credentials

14.1. Bizy will use reasonable technical and organisational measures appropriate to the nature and value of the Services but does not warrant that a website, account or transmission will be invulnerable or free from malicious code or unauthorised access.

14.2. The Client must use strong unique passwords, enable multi-factor authentication where available, restrict administrator access, secure its devices and accounts, keep contact details current and notify Bizy promptly of suspected compromise.

14.3. The Client is responsible for acts performed using its credentials unless caused solely by Bizy’s proven breach. Bizy may reset credentials, block access or take a site offline where it reasonably suspects a security incident.

14.4. Security investigation, malware removal, recovery and remediation caused by Client conduct, compromised Client systems or third parties are chargeable.

15. Data protection, cookies and compliance allocation

15.1. Each party must comply with applicable data-protection law, including the GDPR and Cyprus implementing law, in respect of personal data for which it determines the purposes and means of processing.

15.2. The Client is the controller of personal data collected through or used in connection with its website and is solely responsible for its lawful basis, transparency information, privacy notice, cookie compliance, consent mechanisms, data-subject rights, retention, marketing rules and the legality of all processing.

15.3. Bizy processes ordinary business contact and account information for contract administration, billing, security and support as an independent controller under its own privacy notice.

15.4. The Services are configured so that Client website enquiries and other operational personal data are maintained and processed by or for the Client. The Client must not configure the website to collect special-category, criminal-offence, health, financial-account, children’s or other high-risk data without Bizy’s prior written agreement.

15.5. If Bizy in fact processes personal data on the Client’s documented instructions, the parties will enter into an appropriate data-processing agreement before that processing begins. Until then, the Client must not instruct Bizy to access or process such data other than incidental access strictly necessary for technical support.

15.6. Bizy may provide technical implementation of a privacy notice, cookie banner or consent tool supplied or approved by the Client, but does not provide legal advice or warrant that the Client’s website or business is compliant.

15.7. The Client indemnifies Bizy under clause 25 for claims, complaints, fines, investigations and costs arising from the Client’s data collection, notices, cookies, direct marketing, instructions or failure to comply with applicable data-protection law, except to the extent caused solely by Bizy’s breach.

16. Revisions, testing, acceptance and defects

16.1. The Order states the included revision rounds. A revision round means one consolidated set of reasonable changes submitted at one time. Additional rounds, fragmented feedback, new preferences or changes outside scope are chargeable.

16.2. A defect means a material failure of a Deliverable to conform to an express written requirement in the Order. It does not include a new requirement, subjective preference, approved content error, third-party failure, browser or device update, Client change, SEO result, accessibility issue not expressly specified, or event outside Bizy’s control.

16.3. The Client must test the completed site promptly and notify Bizy in writing of any alleged material defect with sufficient detail within 7 days after presentation for acceptance.

16.4. The site is accepted on the earliest of: written approval; launch or publication; use in the Client’s business; payment of the final invoice; or expiry of the 7-day review period without a valid defect notice. Minor defects do not prevent acceptance.

16.5. Bizy will use reasonable efforts to correct a genuine defect reported within 14 days after acceptance. This is the Client’s exclusive contractual remedy for such defect. Work outside this limited obligation is chargeable.

16.6. After the defect period, maintenance, updates, compatibility changes and corrections are covered only if included in an active paid care plan or separately commissioned.

17. Cancellation and refunds

17.1. The Client may cancel a project by written notice. Bizy may retain or invoice: work completed; time reserved where the cancellation causes unavoidable loss; committed third-party costs; non-cancellable expenses; and reasonable administration and close-out costs.

17.2. Any refund is limited to the balance of sums paid for work not performed, less the amounts in clause 17.1. Deposits stated to be non-refundable remain non-refundable to the extent permitted by law.

17.3. Recurring Services may be cancelled on 30 days’ written notice unless the Order provides a longer minimum term. Fees paid for a current billing period are non-refundable and access continues only until the paid period ends, unless suspension or immediate termination applies.

17.4. Cancellation does not affect accrued rights, payment obligations, confidentiality, intellectual property, indemnities, liability limitations or provisions intended to survive.

18. Handover, migration and exit assistance

18.1. On termination of an Own-Domain Site, and only after all sums have been paid, Bizy will provide the Client’s domain transfer code and such Client-owned content or credentials as Bizy reasonably holds and is permitted to release.

18.2. A standard handover or migration administration charge of EUR 150 applies. Additional technical migration, data conversion, source-code preparation, third-party liaison, rebuilding, training or support is chargeable at Bizy’s then-current rate.

18.3. For a Starter Site, handover is limited to reasonably available Client Materials and ordinary page text. Bizy is not obliged to transfer the subdomain, hosting account, platform, templates, source code, deployment configuration or reusable components.

18.4. Bizy does not warrant that a website will operate on another provider’s infrastructure or that another supplier can use any exported material without modification.

18.5. Bizy may delete website files and account information 30 days after termination or expiry, subject to legal retention duties. The Client must complete any requested export before that date.

19. Third-party services and integrations

19.1. Domains, hosting, analytics, maps, fonts, booking systems, social platforms, messaging services, payment tools, stock media, plugins, AI services and other third-party services are governed by their providers’ terms, privacy practices, licences, prices and availability.

19.2. The Client authorises Bizy to create, configure or administer third-party accounts as reasonably necessary and must provide accurate information and accept applicable third-party terms.

19.3. Bizy does not control and is not liable for third-party rejection, suspension, closure, price increase, policy change, data practice, outage, loss of functionality or discontinuance.

19.4. Third-party subscriptions and usage charges are payable by the Client unless expressly included in the Order. Bizy may suspend an integration if the Client does not fund it.

20. AI-assisted work

20.1. Bizy may use artificial-intelligence tools to assist with research, drafting, editing, design concepts, images, code, quality assurance, translation or support.

20.2. AI output may contain errors, omissions, artefacts, similarities to other material or uncertain intellectual-property status. Bizy does not warrant that AI-assisted output is unique, registrable, non-infringing in every jurisdiction or suitable without human review.

20.3. The Client must review and approve all factual statements, claims, images, translations and final content before publication and remains responsible for their accuracy, legality and suitability.

20.4. The Client must not supply confidential, special-category or other sensitive personal data for submission to an AI service unless Bizy expressly agrees in writing and appropriate safeguards are in place.

21. Portfolio, attribution and publicity

21.1. Unless the Client opts out in writing before launch, Bizy may identify the Client as a customer and reproduce the Client’s name, logo, public website address, screenshots and non-confidential description of the project in Bizy’s website, portfolio, proposals, award entries and marketing.

21.2. Bizy may include a discreet “Website by Bizy.cy” or equivalent attribution and link in the site footer unless the Order states otherwise. Removal may be subject to an additional fee where attribution formed part of package pricing.

21.3. This clause does not permit disclosure of confidential information or imply Client endorsement beyond the fact of the engagement.

22. SEO, analytics and commercial outcomes

22.1. SEO, local listing and analytics Services are provided on a reasonable-efforts basis. Bizy does not guarantee indexing, ranking, map placement, traffic, enquiries, bookings, revenue, conversion, continued listing or any commercial result.

22.2. Search engines and directories control their own algorithms, eligibility, verification, ranking, suspension and reinstatement. Bizy is not liable for algorithm changes, competitor activity, Client conduct, inaccurate third-party data, account suspension or provider decisions.

22.3. Any forecasts, examples or past results are illustrative and not promises. The Client remains responsible for its advertising claims and use of analytics information.

23. Chatbots and automated messaging

23.1. Any WhatsApp or other chatbot is an automated information and enquiry tool and may generate incomplete, delayed or inaccurate responses.

23.2. A chatbot must not be used for healthcare, legal, financial, emergency, regulated or safety-critical advice. It must not be represented as a human where that would be misleading.

23.3. The Client must approve scripts, disclosures, escalation routes, privacy information and retention settings and remains responsible for chatbot content and responses.

23.4. Bizy will configure the service not to intentionally transfer chatbot details outside the EEA, but third-party provider terms and infrastructure remain outside Bizy’s control. The Client must not use the chatbot to collect prohibited or high-risk data.

23.5. Bizy does not guarantee continuous message delivery, platform approval, number availability, account status or compatibility with future WhatsApp or third-party changes.

24. Warranties and disclaimers

24.1. Bizy warrants that it will perform the Services with reasonable skill and care.

24.2. Except as expressly stated, all warranties, conditions and terms implied by law, custom or course of dealing are excluded to the fullest extent permitted in a business-to-business contract.

24.3. Bizy does not warrant that the Deliverables will be error-free, uninterrupted, immune from attack, compatible with every device or browser, legally compliant for the Client’s business, accessible to a particular standard, or capable of producing any commercial outcome.

24.4. The Client acknowledges that websites require ongoing maintenance and that legal, technical, security, accessibility, search-engine and third-party requirements change over time.

24.5. Bizy is not responsible for legal, tax, accounting, regulatory, medical, professional or business advice. Any compliance-related implementation is technical assistance only unless a separate written professional engagement expressly states otherwise.

25. Client indemnity

25.1. The Client shall indemnify and keep indemnified Bizy, its officers, employees and contractors against all third-party claims, demands, proceedings, regulatory action, losses, damages, fines to the extent lawfully indemnifiable, liabilities, settlements and reasonable legal and professional costs arising from or connected with: (a) Client Materials or instructions; (b) alleged infringement of intellectual-property, privacy, publicity or confidentiality rights; (c) absence of a valid image, model or individual consent; (d) the Client’s products, services, statements, advertising, regulated activity or legal non-compliance; (e) data protection, cookies, marketing or personal-data processing controlled by the Client; (f) misuse of the website, chatbot or third-party accounts; or (g) breach of the Client’s warranties or obligations.

25.2. The indemnity does not apply to the extent a final judgment determines that the relevant loss was caused solely by Bizy’s fraud, wilful misconduct or breach of an obligation that cannot lawfully be limited.

25.3. Bizy must give reasonable notice of an indemnified claim and may control its defence and settlement. The Client must provide reasonable cooperation and must not admit liability or settle without Bizy’s written consent.

26. Limitation of liability

26.1. Nothing excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

26.2. Subject to clause 26.1, Bizy is not liable for: loss of profit, revenue, sales, business, contracts, opportunity, anticipated savings, goodwill or reputation; loss or corruption of data; business interruption; wasted expenditure; or any indirect, special, incidental, exemplary or consequential loss, whether foreseeable or not.

26.3. Bizy is not liable for any loss caused by Client Materials, Client instructions, failure to keep copies, unauthorised Client access, third-party services, domain expiry, platform changes, cyberattack, force majeure or any matter outside Bizy’s reasonable control.

26.4. Subject to clause 26.1, Bizy’s aggregate liability arising out of or in connection with a build project or one-off Order shall not exceed the total fees actually paid to Bizy under the specific affected Order, excluding third-party costs and VAT.

26.5. For recurring hosting, maintenance, SEO, chatbot or other subscription Services, Bizy’s aggregate liability in any rolling 12-month period shall not exceed the recurring fees actually paid for the affected Service during the 3 months immediately preceding the event giving rise to the claim.

26.6. The caps in clauses 26.4 and 26.5 apply collectively to all claims, causes of action and parties arising from the same or connected events. No claim may be brought more than 12 months after the Client became aware, or ought reasonably to have become aware, of the facts giving rise to it, to the extent permitted by law.

26.7. The parties agree that the fees reflect this allocation of risk and that the Client may request a higher liability cap subject to an increased fee and written agreement before contracting.

27. Suspension

27.1. Bizy may suspend any Service immediately, with or without prior notice where reasonably necessary, if: payment is overdue; the Client breaches these Terms or third-party terms; unlawful or infringing content is alleged; a security threat exists; a provider, authority or court requires action; continued service may expose Bizy or another person to risk; or the Client becomes insolvent or ceases trading.

27.2. Where the breach is capable of remedy and urgent suspension is not required, Bizy may give 7 days to remedy it.

27.3. Suspension does not waive payment obligations or extend a subscription term. Bizy may charge reasonable investigation, remediation and reinstatement costs.

27.4. Bizy is not liable for consequences of a suspension exercised reasonably under this clause.

28. Term and termination

28.1. Each contract begins under clause 3.3 and continues for the term stated in the Order and any renewal period unless terminated under these Terms.

28.2. Either party may terminate a recurring Service for convenience on 30 days’ written notice, subject to any minimum term and payment through the effective termination date.

28.3. Bizy may terminate immediately by notice if the Client: commits a material breach not remedied within 7 days where remediable; repeatedly breaches the contract; fails to pay; becomes insolvent; ceases or threatens to cease business; supplies unlawful or high-risk content; misrepresents its business status; or creates material legal, security or reputational risk.

28.4. On termination, all outstanding sums become immediately due; licences to Starter Sites and unpaid Deliverables end; Bizy may disable hosting and integrations; and exit arrangements are governed by clause 18.

28.5. Termination does not affect accrued rights or clauses intended by their nature to survive.

29. Confidentiality

29.1. Each party must keep the other’s confidential information secret, use it only for the contract and disclose it only to personnel and advisers who need to know and are bound by confidentiality obligations.

29.2. Confidential information excludes information that is public other than through breach, was lawfully known without restriction, is lawfully received from a third party, or is independently developed without use of the other party’s information.

29.3. A party may disclose confidential information where required by law, court or regulator, giving prior notice where lawful and practicable.

29.4. This clause continues for five years after termination, and indefinitely for trade secrets and personal data where required by law.

30. Staff, subcontracting and non-solicitation

30.1. Bizy may use its own staff and reputable third-party technology or AI service providers and may subcontract performance while remaining responsible for its contractual obligations, subject to the limitations in these Terms.

30.2. During the contract and for 12 months afterwards, the Client must not knowingly solicit for employment or direct engagement any Bizy employee or contractor materially involved in the Services, except through a general advertisement not targeted at that person.

30.3. If the Client breaches clause 30.2, it must pay a reasonable recruitment fee equal to 25% of that person’s anticipated first-year remuneration or contract value, reflecting Bizy’s recruitment and replacement costs, without limiting Bizy’s right to prove greater direct loss.

31. Public statements and reviews

31.1. Nothing in these Terms prevents a lawful complaint, regulatory report, legal claim or honest review.

31.2. The Client must not knowingly publish or procure any false, malicious, defamatory or misleading statement about Bizy, its personnel or Services, and must give Bizy a reasonable opportunity to investigate and respond to a service complaint before escalating it publicly where practicable.

31.3. Bizy may seek removal, correction, damages or other lawful remedies in respect of unlawful statements. This clause does not restrict fair comment or protected disclosure.

32. Force majeure

32.1. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil disorder, governmental action, sanctions, utility or telecommunications failure, internet disruption, cyberattack, labour dispute, supplier failure or platform outage.

32.2. The affected party must use reasonable efforts to mitigate the effect. If the event continues for more than 60 days, either party may terminate the affected Service on written notice, without refund of fees for Services already provided or committed costs.

33. Notices

33.1. Contractual notices must be in English and sent by email to contact@bizy.cy for Bizy and to the Client email stated in the Order, or to a replacement address notified in writing.

33.2. An email is deemed received when sent if sent before 17:00 on a Business Day and no delivery-failure message is received; otherwise, at 09:00 on the next Business Day.

33.3. The Client must keep its contact and billing details current. This clause does not govern formal service of court proceedings where mandatory procedural rules apply.

34. Complaints, mediation and proceedings

34.1. A party must first give written details of a dispute and allow at least 14 days for senior representatives to attempt good-faith resolution.

34.2. If unresolved, either party may propose mediation in the Republic of Cyprus with an independent mediator agreed by the parties. Unless agreed otherwise, mediation costs are shared equally and each party bears its own legal costs.

34.3. Mediation does not prevent urgent interim or protective court relief and does not require a party to delay proceedings where a limitation period may expire.

34.4. Any arbitration applies only if the parties sign a separate written arbitration agreement after the dispute arises. Otherwise, clause 36 applies.

35. General

35.1. Variation. No variation is effective unless in writing and signed by authorised representatives, except that Bizy may update these Terms for future renewals on at least 30 days’ notice. The Client may cancel before a materially adverse update takes effect.

35.2. Assignment. The Client may not assign, transfer, charge or subcontract its rights or obligations without Bizy’s written consent. Bizy may assign the contract to an affiliate or purchaser of its business on written notice.

35.3. No partnership or agency. Nothing creates a partnership, joint venture, employment or agency relationship. Neither party may bind the other.

35.4. Waiver. A delay or failure to exercise a right is not a waiver. A waiver applies only to the specific circumstance for which it is given.

35.5. Severability. If a provision is unlawful or unenforceable, it is modified to the minimum extent necessary or deleted, and the remainder continues in force.

35.6. Third-party rights. A person who is not a party has no right to enforce the contract, except a person expressly protected by an indemnity or limitation may rely on it.

35.7. Entire agreement and non-reliance. The Client acknowledges that it has not relied on any statement not set out in the contract, without limiting liability for fraud.

35.8. Electronic signatures and counterparts. The contract may be signed electronically and in counterparts, each of which is an original and together form one instrument.

36. Governing law, jurisdiction and language

36.1. The contract and any non-contractual obligation arising from it are governed by the laws of the Republic of Cyprus.

36.2. Subject to clause 34, the courts of the Republic of Cyprus have exclusive jurisdiction.

36.3. The contractual language is English. A Greek translation may be provided for convenience. To the fullest extent permitted by law, the English version prevails in the event of inconsistency.

37. Contact

37.1. Bizy Websites, trading as Bizy.cy, a trading name of LCS Healthcare (Cyprus) Ltd, HE 493926, Paphos, Republic of Cyprus. Email: contact@bizy.cy.

Client Acknowledgement

By electronically signing the Order, the Client confirms that it has read and understood these Terms, is acting wholly or mainly for business purposes, has had the opportunity to obtain independent advice, and agrees to be bound by the contract.